At Soly, every effort is made to provide a great customer experience. We’re sorry to hear that things haven’t gone as they should this time.
Thanks for taking the time to let us know, it’s really important to us that we hear about any issues.
We aim to resolve any concerns promptly and efficiently, and we will also use the feedback to improve our existing processes.
All complaints will be handled in a consistent manner. Complaints will be treated sensitively, confidentially and in accordance with the HIES Scheme Rules and Code of Practice, which is the Consumer Code we adhere to and in line with the General Data Protection Regulation (GDPR).
Here’s how to proceed: