We are committed to protect the privacy of our customers and visitors to our website. Below you can read how we ensure that your privacy is maintained, which personal data we process, the purpose, retention periods and -your rights to your personal data. We also describe the measures we take to protect your personal data, and with which parties we may share your personal data.

Who are we?
Soly UK Operations Ltd
We are located at 1 Waterhouse Square, London EC1N 2ST.

For questions regarding this privacy statement and how we collect and process your personal data, you can contact our DPO via privacy@soly-energy.co.uk. We can be reached on Monday to Friday from 08:30 to 17:00.

What do we do?
Our service consists of offering renewable energy in the private and business markets such as providing solar panel installations.

Which privacy statement applies to you?
Soly offers a readable privacy statement that applies to your situation.

Do you only visit our website and/or have you left your details on our website or social media accounts? Click here.

Data subject rights
By the Data Protection Act 2018 and GDPR UK, you as a data subject, have a number of individual rights when Soly processes personal data about you or when you have submitted personal information on our website.

If you would like to opt out of receiving information about (new) products and/or services (by post, e-mail and/or telephone) and exercise your individual rights below, then please send an email to: privacy@soly-energy.co.uk.

You have the following rights:

• Access your personal data: you have the right to access your personal data, and you can also view and modify your own data in the Customer Portal.
• Object: if you do not wish for Soly to use your personal data for direct marketing or for other certain circumstances. You must justify this specific situation in the request. Your request will be reviewed, and a response to your request provided.
• Rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. If you have access to the Soly customer portal, you can also amend your personal data via this method.
• Restriction: when you want to restrict how we process your personal data and wish for it to be processed in a limited way, unless we have a good reason, such as processing it under a legal obligation.
• Erasure: you have the right to request that we delete your personal data where it is no longer required in certain circumstances
• Data portability: you have the right to request that personal data will be sent directly to another organisation, with the same service where this is technically feasible and in certain circumstances.
• Withdrawal of consent: once you have given consent for a specific processing, you may also withdraw it. Withdrawing consent does not affect the lawfulness of processing operations based on the consent previously given.

If you would like to opt out of receiving information about (new) products and/or services (by post, e-mail and/or telephone), then please send an email to: marketing@soly-energy.co.uk.

Soly does not make decisions based on automated data processing. Our decisions are always made by employees.

You may always make a request in writing regarding the rights below to the above address or privacy@soly-energy.co.uk.

Verification of identity
To establish that the request is made by the right person, we first ask you to establish your identity. After all, it is your data that should not simply fall into someone else’s hands. Please contact privacy@soly-energy.co.uk.

Term
Soly will respond to individual rights requests within one month, should this timeframe be required to be extended – i.e. in scenarios where the request is complex, then you will be notified in advance of the one month deadline.

Cookies
Soly places, only with your permission, cookies in your web browser. Click on ‘cookie statement’ in our footer for our cookie statement and what we do with this data. You can also change your cookie settings on that page.

Social Media and Google Analytics
Social Media
Soly uses social media to present our work. You can access Soly’s accounts on social media platforms directly from our website. In order to protect your privacy, our social media buttons or components to connect to those services do not set cookies when our web pages are loaded on your device, nor are you immediately redirected to social media websites.

Each social media channel has their own policy on the way they process your personal data when you access their sites.

If you have any concerns or questions about their use of your personal data, please carefully read their privacy policies before using them. The use of social media by Soly, including Instagram and LinkedIn, does not in any way imply an endorsement of Twitter, LinkedIn, YouTube, Instagram and/or their privacy policy.

The ideas and views expressed by Soly on social media, are for information purposes only. No communication through social media shall be deemed to constitute legal or official notice on behalf of Soly. Being followed by Soly on Socials does not imply an endorsement of any kind. Soly reserves the right to not reply individually to messages or comments received on social media. Soly reserves the right to delete messages with harmful content such as sexist, racist, violent or hateful information.

Google Analytics
Soly uses Google Analytics. You can read more about this in our cookie statement (see footer). Here you can also disable tracking by Google Analytics. We follow the advice given by the Dutch Authority regarding privacy-safe settings of Google Analytics by organisations. Soly also uses IP anonymisation. This means that Soly is not able to track your IP address.

Technical and organisational measures
At Soly, we think it is important that your personal information is protected. We protect your information by taking technical and organisational measures, for example: Multi-Factor Authentication. These measures are regularly evaluated and updated when necessary.

We are certified members of The Home Insulation and Energy Systems Quality Assured Contractors Scheme (HIES) therefore we share your personal data with HIES in order to register the job.

The data includes the customer name and address along with information about the installation work which has been undertaken.

For more information on how HIES processes your data, please view HIES data privacy statement here.

Data protection officer (DPO)
We have appointed a DPO at our HQ within Soly. For privacy-related questions and complaints, please contact privacy@soly-energy.co.uk. The DPO is registered with the ICO.

Complaints
If you have any queries or complaints about the way Soly processes your personal data, please email us at: privacy@soly-energy.co.uk.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with the handling of your personal data.

The ICO’s address:

Address: Information Commissioner’s Office
Wycliffe House Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone number: (0303 123 1113).
ICO website: https://www.ico.org.uk

Application and amendments
This privacy statement and underlying statements apply to Soly UK and its services and is valid from September 2019.

If you wish to update the personal data provided to us you can contact us by privacy@soly-energy.co.uk.

Soly has the right to change the privacy statement. We advise you to check the privacy statement regularly.

This privacy statement has been prepared in accordance with the requirements of the GDPR UK and was last amended in June 2023.